Frequently Asked Questions

What is the difference between the Monthly, Bi-Monthly and Quarterly plans?

Monthly plans include 12 scheduled exterior visits a year. Bi-Monthly plans include 6 (every 2 months). Quarterly plans include 4 (every 3 months). Each visit includes upper & lower exterior treatment and a pest management inspection. Compare plans.

Does Easy Pay mean you come every month?

No. Easy Pay spreads the cost of a 12-month residential plan into monthly payments, as low as $75/month depending on structure size. Visits follow the plan you choose: Monthly, Bi-Monthly or Quarterly.

What does EPS mean?

EPS means Exterior Pesticide Spray. Our upper and lower EPS service treats designated upper and lower exterior areas of your home. It is outside only.

Do you service my plan in the winter?

Yes. Our winter maintenance adapts to seasonal conditions. When the snow falls, we shift from water-based applications to dust-based treatments, where appropriate and permitted by the product label. Where appropriate, we use insect growth regulators (IGRs) to help interrupt the development and reproduction of targeted insects and reduce future pest populations, with the focus on helping keep egg pressure and spider activity down. Winter service includes an inspection of safe, accessible exterior areas, with targeted treatment based on pest activity, conditions, and the approved service plan. Interior treatment remains separately priced unless included in your agreement. Winter Pest Maintenance.

Is interior treatment included?

No. Interior pesticide treatment, when needed and requested, is $175 in addition to the exterior service price.

How much is a one-time treatment?

A one-time upper & lower exterior treatment is $175–$375 depending on house size, plus $175 if interior treatment is needed and requested.

Which pests are covered by a plan?

Covered: general (nuisance) ants, spiders and wasps. Excluded from normal maintenance contracts and charged separately: carpenter ants; subterranean termites; raccoon, squirrel and skunk trapping; and hornet nests away from the structure (for example, in a tree).

Do you offer commercial plans?

Plans shown on this site are residential. Commercial plans are quoted on site as needed.

What does your inspection cover?

We inspect safe, reasonably accessible areas for pest activity, entry points and visible conditions. We do not open walls or move stored belongings, so hidden pests or damage may not be visible.

I hear heavy noise in the ceiling at night. What is it?

Heavy noise in the ceiling from about 9 PM to 5 AM is usually a sign of a raccoon.

I hear light scratching in the walls or ceiling. What is it?

Light scratching in the walls or ceiling at about the same time every night after 9 PM, usually within an hour, is usually a sign of mice.

Something is scampering along the edge of the house during the day. What is it?

Scampering across the edge of the building during the day is usually a sign of squirrels.

Will insurance pay for raccoon damage?

A raccoon is considered a mammal, so some homeowner policies may cover raccoon damage, depending on the policy and the facts of the loss. Squirrel and rodent damage is excluded under homeowner policies unless a rider has been added to the policy. We have a licensed public adjuster on staff, and as a courtesy we will review your policy with you. Coverage and reimbursement are not guaranteed.

How do I request service?

Use the Request Service button to send our online form at any time, or call 847-516-9934 (Mon–Fri 24 hours, Sat 9 AM–10 PM, Sun 9 AM–5 PM). Online requests are answered within 24 hours.